Samsung is facing one of its most turbulent times in recent history because of the safety issues with Galaxy Note 7, related to a battery flaw that could result in an explosion. However, the company is trying to control damage to its reputation. We’ve already highlighted how to check if the Galaxy Note 7 unit you’ve bought (or received as a replacement) is safe, via the company’s online tool, the green battery indicator, and, the retail box label with an ‘S’ mark and black square on it. However, there are some changes since then which deserve to be highlighted, such as different regions featuring different labels. There are also reports of troubles with exchange programs.
The South Korean consumer electronics giant on Monday published a press release that reveals the various methods to check if the Galaxy Note 7 unit in the user’s possession is safe. The company details that the green-coloured battery indicator can be found on the Status Bar, on the Always On Display screen, as well as the Power Off prompt screen.
Samsung had earlier revealed the new and replacement units in Australia would carry a white label on the retail box along with an ‘S’ written in blue, with a black square within the label. Now however, it is detailing that the white retail box label will carry a black square inside in other regions.
Other users have also complained that the replacement units are not coming with the green-coloured battery indicator and have the same old white battery indicator as the faulty models. The company does not however that the green indicator will only be visible after a software update.
The replacement programme has further landed in trouble as the Note 7 units that have been bought from Samsung’s US website are allegedly not being replaced and are only eligible for refund. According to a Reddit user, on being contacted, Samsung said shipping companies are not ready to transport the phones.
However, the company did say that it has found a private company which is ready to ship the smartphones.
Further, a report from Phone Arena claims that users are facing various kinds of troubles when they are trying to get their phones replaced. The company has strictly advised all carriers that any customers that come in the stores to get their Note 7 units replaced should be allowed to do so with ease. However, various users have complained that they are being denied on several grounds.
